SOCS® is a training program that is designed to teach individuals how to develop habits, skills, and actions for offering extraordinary customer service while maintaining safety in the workplace.
Please call us today to schedule SOCS® Training “Security Oriented Customer Service” for your organization.
Toll Free: 1.866.773.7763 or 208-664-5551
Why SOCS® Training?
If you’re like most businesses, you realize the need for customer service excellence. The marketplace is becoming more difficult everyday, as consumers have more choices than ever before. Extraordinary customer service is what inevitably sets you apart from the competition. It is the process that creates customer satisfaction, retention, and loyalty. You can reduce and eliminate customer complaints with customer service training and techniques.
SOCS® Course Objectives
- Teach habits, skills, and actions for providing exceptional customer service.
- Enhance performance, morale, and attitude while embracing the dynamics of workplace change.
- Provide the most effective techniques and strategies for adult learning.
- Increase overall customer satisfaction and loyalty through synergistic teamwork and leadership.
- Reduce and eliminate customer complaints and dissatisfaction by proactively increasing communication skills on all levels.
- Empower individuals by increasing their ability to respond to customer service needs and behaviors.
“Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.” – Peter Drucker
With all the choices available for today’s client/consumer, you want your business or organization to be chosen, and for client loyalty to be retained, based on the extraordinary customer service offered by your Security staff. Beginning today, set yourself apart from the competition by choosing and providing the very best customer service training available for your staff.
- SOCS® Training goes beyond the quick-fix “smile and be happy” typical customer service programs. It teaches staff how to identify great customer service and be able to provide such quality service without having to think about it. Creating habits, skills, and taking action for exceptional customer service is the backbone of the SOCS® program.
- SOCS® Training is the only customer service training program which focuses on empowering individuals through personal self-improvement techniques and actions.
SOCS® Training is divided into ten interactive training modules:
- Your Attitude
- Your Presence
- Choice & Mission
- Trust Your Intuition
- Meeting & Greeting
- Electronic Communication Skills
- Managing Your Stress
- Building Customer Relationships
- Your Personal Safety
- Personal Self-Leadership
“Do what you do so well that they will want to see it again and bring their friends” – Walt Disney
SOCS® Basic Training Courses are conducted On-Site at your location.
In these very interactive training sessions, participants will learn how to effectively create, develop, enhance, and retain customers with new skills, habits, and positive actions. This half day course involves interactive exercises designed to increase the participant’s retention and application of the successful SOCS methods and strategies.
SOCS® Train-the-Trainer Sessions are conducted On-Site or held at National Seminar locations throughout the United States.
One Day SOCS® Trainer’s Course Seminar
The trainer’s course will enable the attendee to return to their work site and train their own staff in techniques, actions, and habits for effectively creating, developing, enhancing and retaining customers. This one-day trainer’s course involves ten customer service training modules, each supported by successfully proven instruction techniques designed for enhanced learning and student retention.
“Being on par in terms of price and quality only gets you into the game.
Service wins the game.” – Tony Alessandra
The benefits of SOCS® Training:
- Reduced Costs
- Increased Profits
- Customer Loyalty
- Customer Retention
- Increased Confidence
- Employee Productivity
- Competitive Advantage
- Marketplace Recognition
- Departmental Recognition
- Improved Employee Morale
- Self Improvement and Recognition
- And More…
For more information, or to RSVP for a training session, contact us at info@socstraining.com or call Toll Free: 1.866.773.7763