Testimonials
“Dave, Thank you so much for the training. You have an incredible teaching style and are very easy to learn from. I am looking forward to teaching my first class and can only hope that they get as much from it as I did. If the opportunity comes up again, I will jump at the chance to attend further courses.
Thanks again!”
Stephenie Swallow
Phoenix Protective Corp
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“I wanted to thank you for the training that you provided. I know that it had an impact on everyone that attended both professionally and personally. I cannot wait to implement these techniques with my officers.”
Billy Curtis
Security Training Officer
Comanche Nation Casino
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“Dave, your instruction was awesome. Very engaging, enthusiastic and personal. I know I came away from class feeling changed. I look forward to making that same impact on my team members at the Casino.”
Mark Therrien
Security Manager
Fort Sill Apache Casino
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“The SOCS® course centers on the essence of what it means to be a professional security officer, providing skills that allow our officers to perform in the professional manner that our clients need and deserve.”
Sean Moogan
Director of Training
Andrews International, Inc
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“Customer Service is one of the most important aspects of a security officers training. The SOCS® training encompasses everything and is well thought out. No additions are needed. All topics were spot on.”
Scott Hemingway
Director of Healthcare Security
APG Security – Cranston, Rhode Island
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“The SOCS® training was a great class and the instructor (Dave Fowler) presented material in a positive, fun environment. The most valuable thing I learned from this training is that everyone is the customer.”
David Avila,
Security Manager
AEG – Staples Center – Los Angeles, CA
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“Chief O’Brien,
I wanted to congratulate you and your department for a well presented and well received training last Monday from Dave Fowler. He spoke of some great skills and applications for providing excellent customer service. The officers were engaged in the training, actively participating in the discussions and taking notes. I was very impressed that many of the principles he presented are directly connected to the hospital’s values and missions. As the training & staff development specialist, I would love to build on this momentum and help keep your training investment alive in Protective Service. One thought is to have a quick 30 minute refreshers that can focus on content specific to the patient challenges here at VMC. This course could be a “hands-on” approach to the principles Dave shared. Please let me know if this or some other training intervention would help make Dave’s words continue to live in Protective Services.
As always, Customer Service appreciated all that you and your department do to serve and protect both the patients and staff here at Valley Medical Center.”
Chris Evans
Training & Staff Development Specialist
Valley Medical Ctr. – San Jose, CA
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August 09 – SOS Training with CHW – California
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“Having spoken to thousands of individuals across the country and knowing the issues that face front desk personnel and security officers, I think the new Security Oriented Customer Service Course is a winner!”
Best Regards,
Ronald R. Sathre CPP
Professional Speaker/Consultant
Security/Safety/Emergency Planning/Workplace Violence Prevention